"NURTURE AND MAINTAIN"
Clients decide not to re-book for any number of reasons and often it just takes a little friendly reminder to get them to re-book with you. CRC is perfect for small scale businesses that don't have a dedicated secretary / front-office staff but want someone to contact these clients with a more personal touch than a generic answering service is able to provide. De's time in the field of Alternative health and Customer Service allows her to be compassionate and intuitive in these situations and her 'success' rate at re-booking is quite astonishing at times. Less than a year old CRC has already expanded to include business clients not only in QLD but also in Vic. and S.A.
Reactivating customers who already know you and your business is one of the easiest and quickest ways to increase your revenue. Using our personalized, effective telephone technique we can re-book old customers, and if unable to re-book we will gather invaluable feedback for you. This feedback will give you the opportunity to make your customers feel heard and help you enhance their satisfaction. A " Database Detox" will enable you to delete old clients who have moved away for one reason or another, allowing you to cleanse your database and make it more efficient and take advantage of the 'goldmine' that you already have.
"TELEPHONE SALES TRAINING"
If you are a new or even an experienced business owner/practitioner who just does not like the phone, I can teach you specific telephone techniques. We focus on your telephone etiquette, enhancing your communication skills and refining your listening skills so you can hear what your customers are really saying. We help you to build a deeper rapport with your existing valued clients and create and keep new ones!